We are so glad that you have done your homework and found The Grout Genie - Northern Virginia's leading tile and grout restoration, repair and replacement company. We are a licensed Virginia contractor with a Virginia Specialty Designation in Tile, Marble, Ceramic and Terrazzo.
What sets us apart from other tile and grout companies is that we strive for excellence! In order to achieve excellence we have to start from the beginning which means training. The Grout Genie has a 3,600 square foot facility located in Chantilly where our staff goes through a vigorous training program prior to going into the field. Continuing education is provided to keep technicians up-to-date on the latest products, materials and processes new in the tile industry.
From the initial consultation to the end result we work with you, the customer to educate you on the issues you are having with your hard surface, the solutions to restore it to like new condition and how to maintain it once we have completed our job.
Our company core values are as follows: Communication: We are extremely communicative. When scheduling free assessments, projects, answering questions, etc. we want you to know that we are here for you every step of the way and will ALWAYS be responsive.
Education: We know our stuff! We are a highly specialized company and not a jack of all trades. We do not provide a myriad of services like painting, cabinetry, etc. but are EXPERTS in the tile industry. When we provide an assessment we take the time to discuss with you the details and how we can resolve your tile issues.
Quality:Sure enough either you or someone you know has had a bad experience with a contractor. We hear it all the time how a customer had work done and it was just not up to par or now they are having issues with their floor, shower, backsplash....and the list goes on. We understand the frustration you had and know that experience left a bad taste in your mouth. It is our number one priority to provide quality to our customers. That is why when we take on a project, we ensure to schedule plenty of time for it so that we are dedicated to your project for that designated time. We are not rushing from job to job and for us it is not about volume/quantity, but providing a FANTASTIC END RESULT.
Professionalism:We love our customers and without you we would not be in business. Mutual respect and customer service is key to a good business relationship. You will see that when working with our company. We are courteous and respectful of your home and your family. You are putting your trust in us and we will do everything to provide a professional and quality experience with our company.
For specific information about each service we offer feel free to browse the service pages located here on our site or you can also contact our office by phone or email for more information. We look forward to being of service to you!
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