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You're busy and your time is valuable.  So having to wait on any service contractor simply isn't acceptable.  That's why when you call The Grout Genie we provide a one hour window for arrival, not like other companies that make you wait at least four hours, leaving you stuck at home waiting.

Our Code of Ethics
At The Grout Genie we work closely with our customers to inspire confidence and  build trust by bringing the highest level of professionalism and personal commitment to every service experience.  Each technician adheres to the following:

  • Integrity - We believe in honesty and fairness even if it means that we are passing up being able to work with you.  If we are not the right fit for your project, we will let you know.

  • Excellence - We provide tile and grout remodeling and restoration services in strict accordance with the highest industry standards.  We are a licensed Virginia Class B contractor.  Our Contractor License # is 2705170686

  • Safety & Reputation - When working in your home, we maintain a clean and safe work area that reflects the high standards of The Grout Genie.

  • Teamwork - We support each member of our team to ensure that they are able to complete your project in a timely and quality manner and a member of management will step in should any complications arise.

  • Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.  If you need assistance we are here to answer any question or concerns you may have.

  • Respect for Others - We treat our customers with the utmost respect.

  • Privacy - We show the greatest respect for the sanctity of our customer's homes and their privacy.


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