top of page

Terms & Conditions

Last Updated: [Date]

​

1. Customer Presence

An adult decision-maker must be present during the project to answer questions and review the work upon completion.

2. Payment Terms

  • Payment is due immediately upon completion unless otherwise stipulated in writing.

  • Accepted payment methods: Visa, Mastercard, American Express, check.

  • The Grout Genie does not offer net terms.

3. Deposits

  • Deposits must be paid via ACH bank transfer or check to secure dates or purchase materials.

  • Credit card payments for deposits incur a 3% convenience fee.

4. Financing

  • Financing is subject to a 3.9% processing fee.

  • Financing does not cover materials or deposits.

5. Cancellations & Rescheduling

  • Cancellations or reschedules require 48 business hours' notice.

  • Late cancellations incur a $250 cancellation fee.

6. Non-Payment of Invoices

  • Late Payments: If payment is not received immediately upon completion, a 10% late fee applies. Interest accrues at 1.5% per month (18% per annum) as permitted by Virginia Code § 6.2-301.

  • Collections: Invoices unpaid beyond 30 days may be referred to a collections agency or pursued in court. The Grout Genie is entitled to recover attorney’s fees and collection costs per Virginia Code § 11-58.

  • Mechanic’s Lien: If payment remains outstanding for work performed on real property, The Grout Genie may file a Mechanic’s Lien per Virginia Code § 43-3.

  • Returned Payments: A $35 fee applies to any returned checks or chargebacks.

  • Disputes: Invoice disputes must be submitted in writing within 7 days of the invoice date.

7. Project Assessment

  • Estimates are based on a visual inspection.

  • Additional repairs required at the time of service may incur additional charges.

8. Maintenance Disclaimer

  • The Grout Genie provides maintenance guidelines but cannot guarantee against future mold, discoloration, or tile/grout deterioration.

9. Service Limitations

  • No warranties on caulking, grouting, tile repair/replacement due to various factors affecting longevity.

  • Shower floors, grout cleaning, and sealing are not guaranteed against future stains, mold, or efflorescence.

10. Contractor’s Lien Law

Under Virginia law, contractors have the right to place a mechanic’s lien on a property if payment is not received.

11. Legal & Liability Disclaimer

  • The Grout Genie is not liable for incidental or consequential damages.

  • Customers must remove personal items before service begins. The Grout Genie is not responsible for damages to personal belongings left in the workspace.

12. Utilities & Site Conditions

  • The owner must provide water and electricity access.

  • The owner must allow The Grout Genie the opportunity to return to correct incomplete work.

13. Additional Work & Deviations

  • Any additional alterations beyond the original estimate will be billed at our normal rate.

14. Mold Growth Disclaimer

  • Mold recurrence depends on factors such as ventilation, moisture, and maintenance. The Grout Genie is not responsible for future mold growth.

15. Tile, Grout & Epoxy Limitations

  • Grout color may vary from samples due to manufacturing changes.

  • Epoxy sealants require pH-neutral cleaners; no acidic cleaners allowed.

16. Approval & Agreement

By scheduling services, you confirm that you have read and agree to these Terms & Conditions.

Contact Us

For questions, contact The Grout Genie LLC at:
📧 [Your Email]
📞 [Your Phone Number]
📍 [Your Business Address]

This version keeps the language clear, professional, and structured for easy navigation on a website. Would you like it formatted for a Terms & Conditions page with a checkbox agreement at checkout or booking?

bottom of page